Refund Policy

Casa Flores, your destination for exquisite handcrafted candles with a Mexican flair, upholds a unique policy regarding returns and exchanges.

Returns and Exchanges:

At Casa Flores, we take pride in the craftsmanship of our handmade candles, which are highly coveted. Each candle is meticulously created by our skilled artisans on a “made to order” basis. Therefore, we regret to inform you that we are unable to accept returns. In some cases, exceptions may apply, so please reach out to us at orders@casaflores.com if you have any concerns about an exchange.

Refunds:

If you find yourself in a situation where you require a refund, please don’t hesitate to contact us at orders@casaflores.com, explaining the circumstances and reasons for your request. We will promptly review your situation and notify you of the approval status. In the event of an approved refund, the amount will be automatically credited to your original payment method. Please allow 1-3 business days for your bank or credit card company to process and post the refund.

Damages and Issues:

Casa Flores cannot be held responsible for minor damages that may occur during shipping and delivery. We kindly ask you to inspect your order upon receipt. If your item is significantly damaged or if you have received the wrong product, please reach out to us immediately. We are committed to evaluating the issue and providing the best possible solution. Keep in mind that our handmade items may occasionally exhibit imperfections. If you encounter any concerns with your purchase, do not hesitate to contact us so that we can address them and offer the exceptional customer service you deserve.

For any questions or inquiries, please feel free to contact us at info@casaflores.com or orders@casaflores.com.

Please note that we are unable to accept returns for sale items or gift cards. Thank you for choosing Casa Flores for your candle needs.

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Check out our reels and posts to practice your Spanish through our social media platforms.

We aim to offer educational resources and products that not only showcase the richness of Mexican culture but also help you learn the Spanish language. 

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